Considered to be the model for quality, compassionate care for people facing a life-limiting illness or injury, hospice care involves a team-oriented approach to expert medical care, pain management, and emotional and spiritual support expressly tailored to the patient’s needs and wishes. Support is provided to the patient’s loved ones as well. At the center of hospice and palliative care is the belief that each of us has the right to die pain-free and with dignity, and that our families will receive the necessary support to allow us to do so.
Hospice focuses on caring, not curing and in most cases care is provided in the patient’s home. Hospice care also is provided in freestanding hospice centers, hospitals, and nursing homes and other long-term care facilities. Hospice care is covered under Medicare, Medicaid, most private insurance plans, HMOs, and other managed care organizations.
Typically, a family member serves as the primary caregiver and, when appropriate, helps make decisions for the terminally ill individual. Members of the Bristol Hospice staff make regular visits to assess the patient and provide additional care or other services. Hospice staff is on-call 24 hours a day, seven days a week.
What makes Bristol Hospice’s care unique?
Same Team, Same Care, Same Vision
In October 2018 Bristol Hospice acquired Brighton Utah. Brighton Home Health & Hospice was founded in 2012 with a vision to provide the most clinically advanced and compassionate care in the industry. Since that time the Brighton team has served over 2,000 patients and earned the reputation of being a premier home health and hospice company along the Wasatch Front.
Joining forces between Bristol and Brighton makes Bristol the largest hospice provider in Utah and will allow patients and families access to more resources. The organizations are proud to serve together in providing exceptional patient care.
What Sets Us Apart?
Board Certified Hospice and Palliative Care Medical Director
What is Board Certification (American Board of Internal Medicine)? — Board certification is a meaningful indicator that a doctor has the knowledge, experience and skills necessary to provide high-quality patient care. Most doctors are certified in their specialty, such Internal Medicine or General Surgery. However, certification in Hospice and Palliative Care is an additional level of training, experience, and accreditation. Only about 1 in 10 hospice doctors in Utah is board certified in the subspecialty of Hospice and Palliative Care.
CNAs available up to 7 days per week
Does every hospice company provide a CNA 7 days per week? — No, the industry standard for CNA support is 2-3 visits per week. Bristol CNAs visit daily and are trained to be the eyes and ears of our RN case managers. Daily visits when needed support patient dignity and enable the nurse case manager to stay on top of pain management through immediate notification of any change in condition.
Minimum of twice a week nursing visits
What is the industry standard for hospice nursing visits? — Medicare guidelines require an RN case manager visit every 14 days. Industry standard is typically one nurse visit per week. Bristol schedules nursing visits at a minimum of two visits per week and more when necessary to ensure the comfort of our patients.
Separate On-call Team to address after-hour/weekend needs
How is this unique and beneficial? — Bristol patients receive an after-hours/weekend hot-line that rings directly to the cell phone of an on-call nurse. When after-hours needs/questions arise, patients and their families have a direct line to a care-giver who is prepared and waiting to respond. Common industry standards include using a triage answering service to field weekend calls or to have nurses who have already worked a full day take turns providing after-hours support.
Volunteer Program that exceeds Medicare Guidelines
What are the Medicare guidelines for Volunteer Hours? — Medicare Guidelines require a 5% match of volunteer hours to clinical patient care hours. Bristol exceeds this industry standard by more than double and matches clinical hours consistently between 10% – 20%. Benefits of Bristol’s robust volunteer program include our 11th Hour Program which provides bedside companionship and support around the clock during a patient’s final hours.
Deficiency-Free State Hospice Survey
How is this unique and beneficial? — Medicare periodically reviews hospice agencies to ensure compliance of Federal regulations and the quality of care provided by the organization. Surveyors arrive unannounced and conduct an immediate, thorough review of clinical documentation, employee files, administrative and clinical procedures, quality data collection, and contracts. In addition, the hospice patients and staff are interviewed. Bristol was found to be in full-compliance, meeting (and exceeding in many cases) all expected regulations for quality hospice care.
Additional Therapeutic Services
Don’t all hospice agencies provide the same menu of therapeutic services? — No. Although complimentary therapies have always been a part of hospice care, these services are ancillary, so hospice agency’s allied therapy services vary. Bristol offers (in most areas) Massage, Aroma, and Therapeutic Music Services. Bristol is also piloting a holistic approach to explore pain management through the use of alternative therapies such as acupressure, acupuncture, Reike, and more. Your Bristol representative can identify which therapies are available in your area.
Hospice Care FAQs
Now is the best time to learn more about hospice and ask questions about what to expect from hospice services. Although end-of-life care may be difficult to discuss, it is best for family members to share their wishes long before it becomes a concern. This can greatly reduce stress when the time for hospice is needed. By having these discussions in advance, patients are not forced into uncomfortable situations. Instead, patients can make an educated decision that includes the advice and input of family members and loved ones.
How does hospice care begin?
Typically, hospice care starts as soon as a formal request or a ‘referral’ is made by the patient’s doctor. Often a Bristol Hospice Utah representative will make an effort to visit the patient the day of referral, providing the visit meets the needs and schedule of the patient and family/primary caregiver. Usually, hospice care is ready to begin within a day or two of the referral. However, in urgent situations, hospice services may begin sooner.
Will I be the only hospice patient that the hospice staff serves?
Every hospice patient has access to a hospice volunteer, registered nurse, social worker, and chaplain (also known as the interdisciplinary team). For each patient and family, the interdisciplinary team writes a care plan with the patient/family that is used to make sure the patient and family receive the care they need from the team. Typically, full-time registered nurses provide care to about a dozen different families. Social workers usually work with about twice the number of patients/families as nurses. If needed, aides, who provide personal care to the patient, will visit most frequently.
All visits, however, are based on the patient and family needs as described in the care plan and the condition of the patient during the course of illness. The frequency of volunteers and spiritual care is often dependent upon the family request and the availability of these services. Travel requirements and other factors may cause some variation in how many patients each hospice staff serves.
Is hospice available after hours?
Hospice care is available ‘on-call’ after the administrative office has closed, seven days a week, 24 hours a day. Bristol Hospice Utah’s nurses are available to respond to a call for help within minutes, if necessary.
How does the hospice work to keep the patient comfortable?
Many patients may have pain and other serious symptoms as illness progresses. Hospice staff receives special training to care for all types of physical and emotional symptoms that cause pain, discomfort and distress. Because keeping the patient comfortable and pain-free is an important part of hospice care, many hospice programs have developed ways to measure how comfortable the patient is during the course of their stay in hospice. Hospice staff works with the patient’s physician to make sure that medication, therapies, and procedures are designed to achieve the goals outlined in the patient’s care plan. The care plan is reviewed frequently to make sure any changes and new goals are in the plan.
What role does the hospice volunteer serve?
Hospice volunteers are generally available to provide different types of support to patients and their loved ones including running errands, preparing light meals, staying with a patient to give family members a break, and lending emotional support and companionship to patients and family members.
Because hospice volunteers spend time in patients’ and families’ homes, each hospice program generally has an application and interview process to assure the person is right for this type of volunteer work. In addition, hospice programs have an organized training program for their patient care volunteers. Areas covered by these training programs often include understanding hospice, confidentiality, working with families, listening skills, signs and symptoms of approaching death, loss and grief and bereavement support.
Can I be cared for by hospice if I reside in a nursing facility or other type of long-term care facility?
Hospice services can be provided to a terminally ill person wherever they live. This means a patient living in a nursing facility or long-term care facility can receive specialized visits from hospice nurses, chaplains, social workers, and volunteers, in addition to other care and services provided by the nursing facility. The hospice and the nursing home will have a written agreement in place in order for the hospice to serve residents of the facility.
What happens if I cannot stay at home due to my increasing care need and require a different place to stay during my final phase of life?
A growing number of hospice programs have their own hospice facilities or have arrangements with freestanding hospice houses, hospitals or inpatient residential centers to care for patients who cannot stay where they usually live. These patients may require a different place to live during this phase of their life when they need extra care. However, care in these settings is not covered under the Medicare or Medicaid Hospice Benefit. It is best to find out, well before hospice may be needed, if insurance or any other payer covers this type of care or if patients/families will be responsible for payment.
Do state and federal reviewers inspect and evaluate hospices?
Yes. There are state licensure requirements that must be met by hospice programs in order for them to deliver care. In addition, hospices must comply with federal regulations in order to be approved for reimbursement under Medicare. Hospices must periodically undergo inspection to be sure they are meeting regulatory standards in order to maintain their license to operate and the certification that permits Medicare reimbursement.
Scope of Services
Bristol Hospice provides services to meet the physical, psychosocial, and spiritual needs of individuals at the end of life. We focus on an individualized plan of care which may include, as appropriate, the following services: nursing, physicians, hospice aides, spiritual support, therapy, dietary, counseling, volunteers, durable medical equipment, supplies, bereavement services and medications related to the terminal illness.
Bristol Hospice Utah provides licensed healthcare professionals such as Registered Nurses, Physical Therapists, Occupational Therapists, Speech Therapists and Clinical Social Workers to help individuals attain their optimal level of well-being.
Bristol Hospice Utah leadership teams are committed to the company’s vision and mission in the delivery of our services within our communities.
Hospice care, centers around the patient and family. The goal of the professionals at Bristol Hospice Utah is to empower you to make your own choices regarding care and assistance. The team serves as your advocate, helping you to access the information and resources you need during this very challenging time.
In addition to providing the care directly, hospice team members serve as teachers, enabling the family to care for their loved one in their setting of choice.
Bristol Hospice Utah recognizes that the family and caregivers need an extra measure of support both during and after their experience of caring for a loved one in transition.
The employees of Bristol Hospice Utah are dedicated to the premise that “every patient matters to the last moment of their life.”
The hospice team develops a care plan that meets each patient’s individual needs for pain management and symptom control. The team usually consists of:
- The patient’s personal physician
- Hospice physician (or medical director)
- Social workers
- Clergy or other counselors
- Trained volunteers
- Speech, physical, and occupational therapists, if needed.
What services are provided?
- Pain and Symptom Management
- Counseling and Supportive Services
- Spiritual Counseling
- Therapy Services
- Volunteer Services
- Supplies, Medication and Durable Medical
- Equipment Related to the Life-Limiting Illness
- Continuous Care
- Inpatient Services
- Respite Care Services
Hospice services may be reimbursed by the following if hospice criteria are met:
- Medicare Part A (as per Medicare guidelines)
- Medicaid (as specified by the State)
- Third Party Insurance (as specified by the individual’s insurance policy)